mQure.. Health at your fingertips!
Anywhere, Anytime.
For those with non android or apple phones, after registering on website www.mqure.com please dial +6531631294 (for international) and +918039510317 (for Indian) and enter doctor code to connect to doctor.
PRIVACY POLICY

Mqure Health Private Limited. ("Mqure", "Company", "We", "Our" or "Us") is the owner of www.mqure.com and the Mqure mobile application (the URLs and mobile application together referred to as "Websites" and individually a "Website"). The terms 'You' or 'Your' refer to You as the user (whether You are a Registered User, Unregistered user) of the Website or of the services offered by the Website ("Service").


Mqure is committed to Your privacy. This privacy policy ("Privacy Policy") applies to the collection, use, storage, processing, disclosure and transfer of Your Information (defined below) when You use the Website/ APP and/or the Services.



CONSENT FOR USE OF YOUR INFORMATION:

I. ACCEPTANCE: Mqure will take it as consent when you accept the terms and conditions with the privacy policy listed by clicking on the "I accept' button at the end of page containing the Terms of Use.
II. FREE WILL:Any information provided for mQure will be considered voluntarily given by you or of your own free will or of that of someone you have chosen to give information on your behalf (like your children, spouse etc and that you are aware of the terms and conditions of the policy.
III. USAGE: By providing us Your Personal Information or by making use of the features provided by the Website, You hereby consent to the collection, storage, processing, disclosure and transfer of Your Information in accordance with the provisions of this Privacy Policy by mQure.
IV. SAFETY:Information you provide will not be used for any other purpose except for the Service provided by the website and application as long as you have given your consent.
V. NON ACCEPTANCE: You may choose to not provide the required information and this may lead to either restricted use of mqure services or limited functionality. In some instances where the information is not complete or found to be incorrect, mqure has the right to withdraw your membership and withdraw all services.
VI. WITHDRAWAL: You can opt to withdraw Your consent at any point, provided such withdrawal of consent is intimated to us in writing info@mqure.com. If You do not provide us Your Personal Information or if You withdraw the consent at any point in time, We shall have the option not to fulfill the purposes for which the said Personal Information was sought and we may restrict You from using the Website.



CHANGES OR UPDATES TO THE PRIVACY POLICY
Mqure reserves the right to update, change the Privacy Policy from time to time in order to accommodate for governance, legal laws, strategy changes, changes in services etc. we recommend that you regularly read the terms and conditions including the privacy policy and accept the latest updates. By continued use of mQure we assume that you are aware of all changes and updates and have given consent to the same.



COLLECTION, STORAGE, USE OF YOUR INFORMATION

As part of the registration process unto our website/ app, and use of services provided by Mqure, we will be collecting both personal and other information from you.
Personal Information is data collected that can be used to uniquely identify or contact You. As part of the KYC or Know Your Customer Policy we are required to collect information as per the rules of the local Government. Information is also gathered for financial transaction, for verifying genuine customer, for communication, for valid security ID, etc. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:

  • Name,
  • Date of birth,
  • Gender
  • Address – residential & Work place
  • Occupation/ Qualification with registration number, wherever applicable.
  • Email address, PAN card ID or other social security ID as deemed necessary for KYC
  • Financial information such as Bank account or credit card or debit card or other payment instrument details ;
  • Medical records and history
  • Call recordings will be stored for a limited time period as applicable.
  • In some circumstances, we may need to contact you as a customer in order to efficiently deliver our services, or for health concerns etc.
  • Mqure will be collecting information other than Personal Information from You through the Website when You visit and /or use the Website. Such information may be stored in server logs and may include but not limited to:
    • Your browsing history
    • Your usage details such as time, frequency, duration and pattern of use
    • Features used
    • Amount of storage used
    • Internet Protocol address (IP Address)
    • Browser details



The information collected from you will be used for various purposes including the following:
  • For creating a profile or helping your register to allow you to use the website/ app or any part of Mqure services.

  • For ensuring KYC as per government policy and in order to avoid misrepresentation.

  • Since it is a healthcare and wellness website, information is collected on behalf of You with your consent, for providing the services offered by Mqure.

  • Bank details and email correspondence etc. are collected to help with financial transactions.

  • We will need your contact number for communicating with you as required in order to ensure smooth registration and delivery of services.

  • Data collected may also be used for market analysis (e.g., to determine the number of visitors to specific pages within the Website); to improve the services we offer and for all medicolegal purposes as deemed necessary. Market analysis maybe outsourced to third party websites and privacy policy of those sites will apply.


  • SHARING INFORMATION

    Sharing of information between Mqure and its affiliates will be strictly limited, automated when possible and limited to only what and when necessary for delivering the services of mqure or for the purpose of registration.

    WHO?

    We will be collaborating with various affiliates including healthcare experts, financial institutions, call centers, information technology departments, health care institutions etc both in India and across the world in order to provide the services of mQure. We may have to share some information across borders with Our affiliates / agents / third party service providers / partners / banks and financial institutions for the Purposes specified under this privacy Policy or as may be required by applicable law or in case of sale, acquisition, merger or bankruptcy involving Mqure.

    CONSENT

    By consenting to share information with Mqure, you will also be consenting to share the same information with our affiliates. Information collected by us will be shared with our affiliates only when required.

    LIMITED SHARING

    As part of our protection policy, we restrict usage, access and sharing of your information provided and will only be sharing what is required on a limited basis with our relevant affiliates under strict guidelines of privacy. You agree that such measures are secured and adequate. We restrict access to Your Personal Information to Our and Our affiliates' employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Privacy Policy and provided that such entities agree to abide by this Privacy Policy.

    While Mqure will endeavour to take all reasonable and appropriate steps to keep secure any information which mqure has about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that we cannot provide any absolute assurance regarding the security of Your Personal Information. We or any of the affiliates of Mqure will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by Us in relation to Your Personal Information.

    Internet or browsing history, cookies and Links: We may store temporary or permanent 'cookies' on Your computer. You can chose to refuse/ reject cookies but this may restrict functionality. Mqure and our affiliate partners may use cookies to better personalize the content, banners, and promotions that You see on the Websites. The Websites may contain links to other third party sites. The third party sites are not under the control of Mqure. Please note that Mqure is not responsible for the privacy practices of such third party sites. Mqure encourages You to be aware when You leave the Websites and to read the privacy policies of each and every third party site that collects personal information. If You decide to access any of the third-party sites linked to the Websites, You do this entirely at Your own risk. Any links to any partner of the Websites is the responsibility of the linking party, and Mqure shall not be responsible for notification of any change in name or location of any information on the Websites.

    We sincerely hope but cannot guarantee data protection with our affiliates. However all necessary actions will be taken in order to ensure to the best of our capacity with proper legal recourse and grievance forum.

    UPDATING PERSONAL INFORMATION

    • Mqure will update information as and when required. It is also your responsibility to update the required information in order to ensure smooth servicing and functionality.
    • If Your Personal Information changes, or if You need to update or correct Your Personal Information or have any grievance with respect to the processing or use of Your Personal Information, for any reason, You may send updates and corrections to us at info@mqure.com and We will take all reasonable efforts to incorporate the changes within a reasonable period of time.
    • If Your Personal Information is stored as part of Your profile on the Website, You can update Your profile on the profile pages of the Websites.
    • You are not allowed to use the Website or the Services of the Website if any of the terms of this Privacy Policy are not in accordance with the applicable laws of Your country.
    • At all times, Mqure and its affiliates and you will be responsible to follow the Laws of the land. Any wrong or incorrect information or actions you have taken to break the security or law will be your responsibility solely and appropriate action will be taken as deemed necessary.
    • For All grievances, please write to (mark subject as “grievances”) info@mqure.com and Our officer will attempt to resolve Your issues in a timely manner.